Welcome to Lucile Packard Children's Hospital Stanford in Palo Alto, CA - Stanford Medicine Children's Health
Our patient rooms
Your child’s nurse will tell you about the room and how to use the provided TV and iPad.
Our Welcome Desk
Our Welcome Desk team greets visitors, patients, and family members and can help you and your family get around the hospital.
View our visiting information and guidelines
Welcome!
At Stanford Medicine Children’s Health, doctors, nurses, and other staff will care for your child. Our team works hard to give your child the best care and to include your family in decisions about your child’s treatment. The care team welcomes your questions, concerns, and thoughts about your child’s care.
This guide provides information on the services and resources available at Lucile Packard Children’s Hospital Stanford to help you and your child during a hospital stay.
Our Welcome Desk
When you walk through our doors, you will first meet the Welcome Desk team. They greet visitors, patients, and family members and can help your family and you get around the hospital. There are Welcome Desks in both the West and Main Buildings.
Stanford Children’s creates a safe and healthy space for you and your child. For that reason, all hospital visitors, family members, and patients must check in at the Welcome Desk to receive an ID badge before entering the hospital.
The Welcome Desk team also has information on the many resources and programs at Lucile Packard Children’s Hospital Stanford. If you have a question, just ask! Nothing is too large or too small for our staff.
If you are unable to visit the desk, you can use the phone in the hospital room or your own cell phone to call us.
Phone Number/ Information Desk: (650) 497-8005
We are a place of healing
As a community, we treat each other and you with care and respect. Please talk with your bedside nurse, unit manager, patient navigator, social worker, or chaplain if you need support during your child’s hospital stay.
Finding Your Way
Get driving and parking instructions, or a full map of our hospital.
People You May Meet
As a teaching hospital, we work closely with Stanford University and the School of Medicine. Some members of the care team are new doctors, nurses, or students.
Family Resource Center
Providing support and access to our families. On the ground floor you find relaxation or conduct personal business in the business center.
Food & Gifts
Visit our Harvest Café, nearby food options or our Gift Shop located in the Main building on the first floor.
Financial & Insurance Information
Simplifying the process, so you can focus on your child's health and not on the paperwork.
Play & Recreation
Our child life specialists have developed services to accommodate patients, siblings and family members during their stay.
In the Room
Your child’s nurse will tell you about the room and how to use the provided TV and iPad.
Staying Overnight
Information when staying with a patient overnight in our maternity and pediatric units.
Resources for Nursing Mothers
To help you meet your personal breastfeeding goals, we provide care, education, and support.
Patient Rights & Responsibilities
Committed to providing high quality health care within a safe, respectful, and supportive environment.
Car Seat Safety
Through our Child Passenger Safety Program, we provide parents and caregivers the education they need to keep their children safe in the car.
Sharing Your Experience
We value your feedback because it allows us to improve and to recognize the staff members who provide the best possible experience and outcomes for you and your family.
Hospital Phone Numbers and Wifi Information
Hospital phone numbers
The Hospital Operator can connect you to any department or phone number not listed in this guide.
- Hospital Main Operator: (650) 497-8000
- Family Resource Center: (650) 721-0874
- Office of Patient Experience: (650) 498-4847
- Security and Lost and Found: (650) 723-7222
- Admitting: (650) 497-8229
- Billing: (800) 308-3285
- Broadcast Studio: (650) 724-4555
- Car-A-Van for Kids: (650) 736-2108
- Child Life Services: (650) 497-8336
- Financial Counselors: (650) 736-2273
- Food Services: (650) 497-8871
- Gift Shop: (650) 497-8596
- Hospital School: (650) 497-8230
- Interpreter Services: (650) 497-8371
- Lactation Support: (650) 723-4118
- Medical Records: (650) 497-8079
- MyChart Help Desk: (877) 339-9895
- Ronald McDonald House: (650) 470-6000
- Outpatient Pharmacy: (650) 497-8289
- Parking: (650) 736-8000
- Social Services: (650) 497-8303
- Spiritual Care: (650) 497-8000
Making calls from the hospital
If you do not have a cell phone, you can make calls from the hospital phone in your child’s room. From a hospital phone:
- Calling a number outside the hospital, dial 9 + 1 + area code + entire phone number.
- Calling a hospital number, dial only the last five numbers of the phone number. For example, if you call the Food Services phone number at (650) 497-8871, dial 7-8871.
Wifi network name and password
Network: StanfordChildrens
Password: No password needed
Our app
The free Stanford Medicine Children’s App can help you walk around the hospital, open MyChart and find hospital services and other tools to improve your stay.
Download it from the iOS or Android App Store.
Social Services Nurturing the whole patient and family
Social workers give your child and family support and counseling. They are connected with many resources and services in the community.
Some of the primary ways they can assist you include:
- Helping patients and caregivers manage life changes due to hospital stays.
- Providing crisis intervention and support.
- Educating patients and caregivers about illness and treatment plans.
- Helping siblings and family members adjust to the illness or hospital stay.
- Working with Interpreter Services to help with language and cultural needs.
- Planning and hosting care meetings between your family and the care team.
- Helping you make care decisions.
- Educating your family about access to healthcare, hospital, and resources.
- Putting you in touch with community services.
Some of these services can help with finances, legal issues, and mental health needs.
Learn more about Social Services >
Interpreter Services Providing complete support and effective communication between you and our medical team
We strive to provide complete support to all our patients and their families. This includes respecting their language or cultural needs. Our first priority is effective communication between you and our medical team.
In-person interpretation
- Spanish interpreters are here at hospital 7 a.m. - 3:30 a.m., 7 days a week.
- Cantonese, Mandarin, and Vietnamese interpreters are here during business hours.
- Business hours are Monday to Friday, from 8 a.m. to 4:30 p.m.
- Other languages: pre-scheduling is required for in-person interpretation.
Video remote interpretation
- Spanish interpreters can speak to you through phone or video 24 hours a day, 7 days a week.
- You can contact an interpreter using the iPad as a phone, 24 hours a day, 7 days a week. There are iPads available in most rooms. There are 200 language options for this method.
- You can contact an interpreter via video on the iPad during business hours.
- There are 25 language options for this method.
- Indigenous language interpreters are available by phone appointment only.
- For our Deaf or Hard of Hearing families, we provide American Sign Language interpretation through video in our lobby, our units, and clinics.
We partner with specialized agencies to meet our families’ needs.
Learn more about Interpretive Services >
Spiritual Care Services Dedicated to the healing journey of each person
Where are you finding your strength? Your hope? Your peace?
When you or your child are in the hospital, it can be difficult. Our professional healthcare chaplains are focused on the healing journey of each person.
Through personalized care, we aim to foster healing, comfort, and resilience, offering guidance and presence as needed, irrespective of spiritual backgrounds or affiliations. We strive to be a steadfast source of support for all who seek comfort and assistance during their medical journey. Chaplains can help with special religious requests and often work with local religious groups.
We are here to:
- Provide compassion and emotional support.
- Talk and pray with you before a surgery.
- Visit you in your hospital room.
- Discuss your religious or moral and ethical questions.
- Join you for care conferences.
- Offer rituals, such as urgent baptism and sacraments.
- Help you practice your faith.
- Pray for hope, healing, and peace.
Where to find us
The hospital Sanctuary is a beautiful retreat offering patients, families, and visitors of all faiths traditions a quiet space for individual prayer, meditation, or worship.
The Sanctuary is located on the first floor of the Main Building. The Sanctuary, Healing Garden, and Labyrinth are open to patients, families, and staff of all backgrounds and faith traditions. Open 24 hours a day, 7 days a week.
How to reach us
- A chaplain is here to help you and your family 24 hours a day, 7 days a week.
- You can ask your nurse or call (650) 497-8000 and ask the operator to page 27729. This pager number is available to members of all faiths.
Learn more about our Spiritual Care Services >
Hospital School A unique collaboration between the Palo Alto Unified School District and the hospital
When a child is hospitalized, one concern is the fear of falling behind in school. Carrying on the everyday activity of going to school can have a positive effect on the hospitalized child’s attitude toward and acceptance of treatment. The expectation that school age children will participate in this program gives them a familiar and reassuring routine in an unfamiliar setting.
A unique collaboration
The Lucile Packard Children’s Hospital School Program, a unique collaboration between the Palo Alto Unified School District and the hospital, has been in existence since 1924. Since that time, there have been many advancements in medicine as well as innovations in the field of education, but providing a quality education to critically and chronically ill children continues to be a priority in this partnership.
Staffed by credentialed Palo Alto Unified School District teachers, the Lucile Packard Children’s Hospital School offers an academic curriculum for school age students.
Hospital School teachers may contact students’ home schools to ensure continuity of curriculum and to facilitate school re-entry. Students are encouraged to continue the academic programs of their home schools, or if needed, can be placed in appropriate grade level curriculum through the Palo Alto Unified School District. Transcripts and/or progress reports are provided to home schools upon request.
Learn more about the Hospital School >
Ronald McDonald House Helping sick kids by giving them comfort and support when they need it most
A resource for families at Lucile Packard Children’s Hospital Stanford in partnership with Ronald McDonald House Charities Bay Area (RMHC Bay Area).
The team has many services for families, including:
- Overnight accommodations (Lucile Packard Children's Hospital Stanford specific).
- Day Pass Program every day, 7 a.m. - 7 p.m, free of charge.
- Communal kitchens to cook their own meals, with access to pantry.
- Breakfast daily from 7 - 10 a.m.
- Dinner daily from 5 - 6 p.m.
- Fitness room.
- Laundry rooms.
- Private showers and restrooms.
- Practical and relaxing common areas, including great rooms, kitchens, and dining areas.
- Age-appropriate play areas. (Indoor & Outdoor)
- Seasonal day camps for patients and siblings (children must be 4 years of age or older and potty trained).
Learn more about the Ronald McDonald House >
Pharmacy Services Medication and information for your child
The Pharmacy Department at Lucile Packard Children's Hospital Stanford includes the following services:
Pharmacies
Inpatient Pharmacy
Provides distribution, clinical pharmacy, investigation drug study and drug information services to inpatient units on a 24-hour basis.Outpatient Pharmacy
Provides outpatient medication services for the pediatric primary care clinic, pediatric specialty clinics, obstetrics clinic, patients discharged from inpatient units and staff.Specialty Pharmacy
Provides pharmacy services for patients requiring specialized and complex medications with personalized care, regular follow-ups, in-depth consultation services and support with insurance carriers.Children's Home Pharmacy
Provides home infusion pharmacy services, enteral therapy and other specialized injectable therapies for pediatric patients and adults with childhood diseases such as cystic fibrosis and hemophilia.Bass Center Pharmacy
Services hematology, oncology, stem cell transplant patients in the inpatient, outpatient or day hospital settings.Short Stay Unit Pharmacy
Services the Short Stay Unit and Ambulatory Care.Operating Room (OR) Pharmacy
Services the perioperative areas.